Size the gap between the collection rate a school reports and the one it can substantiate, by pricing the four places arrears hide: hand-entered concessions, mid-year admissions never folded back, part payments recorded as settled, and reimbursements counted on filing.
An estimate to size the problem, not an audit. Every input should be recoverable from your own ledger — where it is not, that is itself the finding.
Almost every school reports a collection rate higher than the one it can prove. Not through dishonesty: the reported figure is computed against a demand that was never fully assembled, and each of the four gaps below understates arrears in the same direction.
None of these is a mistake anyone made deliberately, and every one of them raises the reported rate. That is why the corrected figure is essentially always worse, and why a school seeing its first honest number should expect a drop.
The corrected rate is not a worse result; it is the first one that can be acted on. A school reporting 88% against an unassembled demand cannot tell you which families are behind. A school reporting 81% against a computed demand can produce the list, and the list is what recovers money.
Phrased the way they arrive, answered so each one stands on its own.
It is common. Schools moving off spreadsheets typically find three to nine points, almost entirely from concessions and part payments rather than from families refusing to pay.
Not necessarily. The books usually record what was received correctly; what is understated is what was owed. The leak is in the demand, not the receipts.
Computing dues from fee heads, instalment schedules and concession rules rather than maintaining a total by hand. Once demand is computed, the rate is whatever it is — and it is checkable.
Checked by the Implementations desk on 6 September 2026. Corrections go in the page, dated, rather than quietly.
Pricing is on the page, in the open, with the counting rule written next to it. Nobody has to book a call to find out what it costs.
See pricingForty minutes with an implementation engineer — your classes, your fee heads, your grading scheme, entered as we go. No slides, no sample school.