TurtleDock
TutorDesk · Solution

The four numbers an owner should see every Monday

For coaching institute owners, TutorDesk reports conversion by enquiry source, collection against target, batch fill rate, and retention into the next term — the four numbers that decide whether a centre grows, and which most owners currently estimate rather than know.

It reports what your data says. If enquiry sources are not captured at the counter, conversion by channel cannot be computed however good the software is.

Most coaching owners can tell you their revenue and their headcount. Very few can tell you which marketing channel produced their last fifty admissions, and almost none can prove it.

That gap is expensive. It means next year’s spend is allocated on impression rather than evidence, and the impression is usually wrong.

Conversion
By enquiry source, not in aggregate
Collection
Against target, by batch and centre
Fill rate
Capacity used, and where the waitlists are
Retention
Into the next term or year
01

The four numbers, and what each one is actually telling you

  • Conversion by source. Not the overall rate, which is uninformative. The comparison between channels is where the decision lives, and referrals usually beat everything paid for by a wide margin.
  • Collection against target. Weekly, by batch. A centre at 71% in November is not going to reach 95% by March, and knowing that in November leaves options.
  • Batch fill rate. Which batches have room and which have waitlists. Persistent waitlists in one subject mean you are turning away revenue.
  • Retention into next term. The cheapest admission is a student who stays. A centre with a conversion problem and a retention problem should fix retention first.
02

Why retention is the number owners under-weight

Acquiring a student costs marketing spend, counsellor time and often a discount. Retaining one costs nothing except not disappointing them. Yet almost all attention goes to the first.

A centre losing thirty percent of its roll between terms is running to stand still, and no amount of enquiry volume fixes it. The signals — attendance drift, missed tests, a fee instalment renegotiated twice — are already in the system weeks before the family decides not to renew.

FAQ

Questions people ask

Phrased the way they arrive, answered so each one stands on its own.

What should a coaching owner look at weekly?

Conversion by enquiry source, collection against target, batch fill rate and retention. Revenue is a lagging summary of all four and tells you nothing you can act on this week.

How do we measure conversion by channel?

By capturing the source at first contact, which is one extra field at the counter. Reconstructing it later from memory produces numbers that feel right and are not.

Can we compare branches?

Yes, provided they share a test series and fee policy. Without a common paper, results across centres are not comparable and you will be managing on collection alone.

Related

Read next

Provenance

Who checked this, and against what

Accountability

Checked by the Implementations desk on 1 September 2026. Corrections go in the page, dated, rather than quietly.

No call required

Tell us your enrolment, we will tell you the number.

Pricing is on the page, in the open, with the counting rule written next to it. Nobody has to book a call to find out what it costs.

See pricing

Bring your own structure. We configure it live on the call.

Forty minutes with an implementation engineer — your classes, your fee heads, your grading scheme, entered as we go. No slides, no sample school.